It couldn’t be easier to book viewings with Number One Lettings. Simply find one or more properties that you like right here on our website, give us a call and we’ll be in touch with you to arrange a suitable time to show you around.

If there is nothing currently listed that is appropriate – give us a call and let us know what you’re looking for. We’ll keep your details, wants and needs on file and alert you the moment an appropriate property comes available.

At Number One Lettings our aim is to make the process as easy to understand as possible. Your new tenancy will have a dedicated agent who will guide you through the process, and you will be given a checklist to follow along so that you bring all the required documents at the time they are required.

Some property rentals will be subject to suitable references being provided. These are usually previous landlords, agencies or people who know you personally who occupy senior positions professionally.

Some may also required a credit references that will confirm you are financially able to meet the payments that you will be responsible for during the duration of your tenancy agreement. We obtain this from an independent third party credit referencing agent.

Simple really! We simply need to know that you are who you say you are. You will need two forms of ID when you lease a property, and the most common forms of ID are:

• Passports
• Driving Licence
• Bank Statements
• Student ID

You will of course be required to sign legal contracts that secure the property for you, but which also makes you legally responsible for the monthly rent payments during the duration of your tenancy.

We always make sure any tenants have plenty of time to read through their agreement and ask their agent any questions that they have before anything is signed.

Each adult over the age of 18 years, who will be a resident at the property, must complete an application.

The asking rent does not include holding deposits, fees or property deposits. Depending on your circumstances and the property you select, one or more of the following upfront fees will apply:

We are transparent with our fees, and you can find them all listed below with VAT included.

HOLDING DEPOSITS

Holding Deposit: Max one weeks rent (Rent £ pcm / 4.35)
Company Application Fee: £350.00
Contractual Tenancy Fee: £350.00

SECURITY DEPOSITS

Security Deposit: Equal to 1st months rent plus £100.00 (exceptions apply)
Pet: Additional £150.00 on the security deposit

FEES & CHARGES YOU MAY BE RESPONSIBLE FOR DURING YOUR TENANCY 

Replacement Keys & Locks: If a contract holder breaches the contract which leads to the requirement for a lock on the property listed on their contract, to be changed, added or removed,

OR if a contract holder breaches the contract which leads to the requirement for a key or other security device which gives access to the property listed on their contract to be replaced, the charge will be the amount equal to the actual cost of the replacement, change, addition or removal.

The “actual cost” means the cost of the key, security device or lock, as evidenced by an invoice or receipt.

Where a third party contractor undertakes the replacement of a key or other security device or the change, addition or removal of a lock on behalf of the landlord, the “actual cost” includes the cost of that contractor’s labor, as evidenced by an invoice or a receipt.

Late Payment of Rent: If within the first 7 days of the rent due date, the tenant fails to make payment, no charge will be due.

Rental payments overdue by more than 7 days will be subject to interest at the rate of 3% over the Bank of England Base Rate calculated from the date the payment was due up until the date payment is received.

In the case of failure to make a payment of rent after the end of the period of 7 days, beginning with the rent due date, an annual percentage rate of 3% above the Bank of England Base Rate will be due on the amount of rent that remains unpaid at the end of that day.

EXPLANATION OF COSTS 

Holding Deposit: This is payable at the point of application to reserve the property of your choice. It allows the agent to check the suitability of a tenant and serves as a guarantee to the Landlord that you are committed to take the property, pending successful completion of referencing.

This payment will secure the property for you for up to a maximum of 15 calendar days from your application date. The tenancy must start within these 15 days, unless otherwise agreed in writing by both parties and cannot be extended any later than 4 weeks from the application date.

On completion of the tenancy, the holding deposit will be refunded within 7 calendar days.

First Months’ Rent: This is payable prior to, or at the point of signing the Tenancy Agreement.

Security Deposit: This is payable prior to, or at the point of signing the Tenancy Agreement. This deposit will be held by The Deposit Protection Service, unless otherwise stated and is fully refunded to you at the end of the tenancy, subject to the property is in a satisfactory condition and that all the terms of the tenancy have been met. No interest will be paid on the Deposit. Deposits that are not in dispute will be refunded to the forwarding address within 10 working days. For further information on the dps, please visit https://www.depositprotection.com.

Subsequent Months’ Rent: Payable by bank standing order mandate only. You will be required to complete a standing order mandate in our office on the day of your tenancy starting.

If the Contract Holder breaches any of the conditions of the Tenancy Agreement the Contract Holder may be liable to pay damages to the Landlord for that breach, as permitted by the Renting Homes (Fees Etc.) (Wales) Act 2019.

Complaints

We aim to provide the best possible service. If you have a concern, please speak to the member of staff you have been dealing with first.

If you’d like to make a formal complaint, you can request a copy of our full complaints procedure.

• We will acknowledge your complaint within three working days.
• We will review the matter fully and provide a written response within 15 working days.

If you are not satisfied after this process, or if more than eight weeks have passed, you may contact a Rent Smart Wales approved redress scheme, such as the Property Redress Scheme (PRS).

PRS Contact:

Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH

Phone: 0333 321 9418 | Email: info@theprs.co.uk | Website: www.theprs.co.uk