It couldn’t be easier to book viewings with Number One Lettings. Simply find one or more properties that you like right here on our website, give us a call and we’ll be in touch with you to arrange a suitable time to show you around.

If there is nothing currently listed that is appropriate – give us a call and let us know what you’re looking for. We’ll keep your details, wants and needs on file and alert you the moment an appropriate property comes available.

At Number One Lettings our aim is to make the process as easy to understand as possible. Your new tenancy will have a dedicated agent who will guide you through the process, and you will be given a checklist to follow along so that you bring all the required documents at the time they are required.

Some property rentals will be subject to suitable references being provided. These are usually previous landlords, agencies or people who know you personally who occupy senior positions professionally.

Some may also required a credit references that will confirm you are financially able to meet the payments that you will be responsible for during the duration of your tenancy agreement. We obtain this from an independent third party credit referencing agent.

Simple really! We simply need to know that you are who you say you are. You will need two forms of ID when you lease a property, and the most common forms of ID are:

• Passports
• Driving Licence
• Bank Statements
• Student ID

You will of course be required to sign legal contracts that secure the property for you, but which also makes you legally responsible for the monthly rent payments during the duration of your tenancy.

We always make sure any tenants have plenty of time to read through their agreement and ask their agent any questions that they have before anything is signed.

Payments permitted under the Renting Homes (Fees Etc.) (Wales) Act 2019 by Tenants or Contract-holders under a Tenancy or occupation contract. 

Rent 
Payable monthly in advance (unless agreed otherwise). 

Default fee for late payment of rent 

The prescribed limit in the case of a failure by a contract-holder to make a payment of rent to a landlord by the due date is to be determined as follows: 

a/ In the case of a failure to make a payment of rent before the end of the period of seven days beginning with the due date, the prescribed limit is zero. 

b/ In the case of a failure to make a payment of rent after the end of the period of seven days beginning with the due date, the prescribed limit is the aggregate of the amounts found by applying, in relation to each day after the due date for which the rent remains unpaid, an annual percentage rate of three percent above the Bank of England base rate to the amount of rent remains unpaid at the end of that day. 

Deposit 

Payable before the start of the contract and held under a Government approved scheme for the duration of the agreement. It will be repaid in full provided all obligations have been fulfilled.

Holding deposit  

Equivalent to one week’s rent (as statutorily prescribed). This will be withheld if any relevant person (including any guarantor(s)) withdraws from the contract, provides materially significant false or misleading information, or fails to sign their contract within the deadline for agreement where one has been mutually agreed in writing, or 15 calendar days if there is no deadline for agreement. 

Holding Deposit: Max one weeks rent (Rent £ pcm / 4.35)

Default payments 
If the contract holder breaches any of the requirements of the agreement, the contract holder may be liable to pay the Landlord for any losses incurred as a result of: a failure by the contract holder to make a payment by the due date to the Landlord or, a breach by the contract holder of a term of the contract, both subject to any statutorily prescribed limit. 

The losses the Landlord may claim may include, damages, costs, charges, and expenses incurred as a result of the breach, that the Landlord was unable to mitigate, to put the Landlord back in the same position as if the contract holder had not breached the agreement. 

Council Tax  
Payable to the billing authority, if the Tenant is liable. 

Utilities  
Including water, sewerage, gas (or other heating fuel) and electricity including any Green Deal costs) payable in respect of the Property, and if required in the contract. This may be payable to the Landlord or to the utility provider. 

Television licence  
Payable if the Contract Holder is contractually required to make a payment to the British Broadcasting Corporation. 

Communication services  
Payable to a provider of: internet, cable or satellite television, telephone services, other than mobile, if the payment is contractually required.

Loss of keys or other security device  
The actual costs, as evidenced by invoice or receipt, related to a breach of contract leading to the requirement for a lock to be added or replaced or a key or other security device giving access to the Property to be replaced. 

Missed appointments  
Losses, as evidenced by invoice or receipt, suffered by the Landlord if the Contract Holder fails to attend appointments agreed by the Contract Holder and arranged by the Agent or Landlord for contractors or others to attend or to carry out work at the Property. 

Damage to the Property  
The Contract Holder will be liable for any losses, as evidenced by invoice or receipt, from damage to the Property caused by the activity, or failure to act, by the Contract Holder or their guests. 

Replacement Statement  

Where the contract-holder requests a replacement written statement the legislation allows for this to be charged for. A charge cannot be made for the original statement, only where a duplicate is requested. 

Emergency/out of hours call-out fees  
Any losses or additional losses suffered by the Landlord, as evidenced by invoice or receipt, as a result of the contract holder arranging an emergency, out of hours contractor call-out where the work was not an emergency or the works were required as a result of the contract holders actions.

Number One Property Management Ltd is a member of a client money protection scheme, our provider is Money Shield. https://money-shield.co.uk. Further contact information can be found on their website.

Number One Property Management Ltd is a member of a redress scheme, our provider is Property Redress. https://www.propertyredress.co.uk. Further contact information can be found on their website.  

Requirement for a Guarantor 

In some circumstances we may require that the Prospective Tenant is able to offer a Guarantor. This may be because: e.g. the Tenant is student; the tenant has a poor credit history; the Tenant’s income is not sufficient to cover the rent and other outgoings.

In order for someone to qualify as a Guarantor they must:  be a resident in the United Kingdom; have a clean credit history; must earn at least x30 times the monthly rent 

The Guarantor will: have to be referenced and credit checked; provide proof of ID and residence. 

The extent of the Guarantor’s liability is expressed in: the Guarantor clause and sub clauses in the tenancy agreement.

Company / Non Housing Act Application Fee:

This is payable for Company or Non Housing Act applications only, and is to be paid at the point of application to reserve the property of your choice. It allows the agent to check the suitability of an applicant. Application fees are non-refundable. Application fees do not apply to tenancies taken out by individuals.

Company Application Fee: £350.00 (not applicable to contract holders on an occupation contract)
Contractual Tenancy Fee: £350.00 (not applicable to contract holders on an occupation contract)

The asking rent does not include holding deposits, fees or security deposits. Depending on your circumstances and the property you select, upfront fees may apply to your application.

We must have cleared funds at each stage in order to process your application quickly and efficiently. We only accept bank transfers directly into our client account. We do not accept cash or card payments in our office or over the phone.

Complaints

We aim to provide the best possible service. If you have a concern, please speak to the member of staff you have been dealing with first.

If you’d like to make a formal complaint, you can request a copy of our full complaints procedure.

• We will acknowledge your complaint within three working days.
• We will review the matter fully and provide a written response within 15 working days.

If you are not satisfied after this process, or if more than eight weeks have passed, you may contact a Rent Smart Wales approved redress scheme, such as the Property Redress Scheme (PRS).

PRS Contact:

Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH

Phone: 0333 321 9418 | Email: info@theprs.co.uk | Website: www.theprs.co.uk